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Bar & Restaurant Expo 2023

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9:00am PDT

WK1 - Developing HR Practices To Promote DEI: How Customer Satisfaction Begins S219TaChelle Lawson WK2 - What to Do BEFORE You Increase Menu Prices on Food and Beverage S221David Scott Peters WK3 - Don’t Fear the Numbers! Advanced Bar and Restaurant Math Made Easy S222Kenneth Kneif WK4 - Be the Wizard Behind the Curtain: Secrets to Using Service and Hospitality for Game Changing Guest Experience S232Michael Tipps WK5 - Your Social Content Should Be As Good As Your Cocktails S224Jeremy JF Thompson • Jabin Troth WK6 - The "Experts" are Lying to You; The Reality of Marketing Your Bar or Restaurant in Today's Noisy Online World S226Todd Collins

10:00am PDT

SGWS Training I: Establishing A Successful and Profitable Aperitivo-style Happy hour with Livio Lauro SGWS Beverage Academy

1:00pm PDT

Key Financial & Economic Trends Impacting The Industry S222Angela Zoiss • Andrew Chun • Mark Gray The 5 Secrets to Grow Relationships and Revenue in 2023: The New Hospitality S224Zach Oates Update Your Outdated Menu S220Brian Duffy Your Brand is Your Voice! But What Does That Mean, and Why Does it Matter? S226Jenna Oxford (SOLD OUT) Back of House Tour II: Restaurants at Fuhu, Carver Steak, Viva, and Wally’s Resorts World

1:30pm PDT

SGWS Training II: Boost Your Revenues with Wine SGWS Beverage Academy

2:00pm PDT

How to Win at Delivery S220Smeet Gandhi • Andre Vener • Taryn Olsen • Aaron Emrich Matching Your People to Your Processes: How to Build Rock-Solid Productivity and Increase Efficiency S219Bryan Meredith • Alison Anne • Monte Silva Maximizing Profits with the Right Technology S222JB Balingit • Benson Wang • Hillary Holmes The #1 Reason Restaurants Struggle (And the Best Way to Fix It)! S226Chip Klose You’re Only as Good as Your Worst Server: Why New Hires Need a Steps of Service Program S224Larry White

3:15pm PDT

77% Of Customers Look You Up Online: Ensure Your Website Is Helping, Not Hurting You S220Grant Kneble Health and Wellness Trends on the Menu S221Heather Heath • Mareya Ibrahim • Keith Myron Norman People Work for People: Why your Employees Move On, Not Up, in Your Organization S219Nate Yungvanitsait • Sean Biggs Social Media Trends: Do You Need Them? S226Sarah Archer • Benson Wang • Mackenzie Dudzik • Hannah Best Training, Energy and Attitude: A Return To Hospitality S224Chad Michael George • Raz Mahrouk • David Benowitz • Gocha Hawkins

4:15pm PDT

Menu Marketing, Social Media and Supply Chain: Navigating the Current Landscape, and What You Need To Know to Drive Sales S226Christie Lawler • Angel Vasquez Survival Strategies for Independent Restaurants: Collaboration, Community & Partnerships S219Mikey Knab • Reem Assil • Adrian Lipscombe • Adam Orman The Best Bad Idea Ever: Dreams and Nightmares of a Restaurant Punk S222Yianni Karapanagiotis The Future of Dining: Kitchen Electrification S220Scott Heim • Chris Galarza • Dylan Halaszynski The Luxury Mindset: Understanding How Iconic Brands Drive Max Profits S221Chip Klose