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Monday, March 27 • 9:00am - 12:00pm
WK4 - Be the Wizard Behind the Curtain: Secrets to Using Service and Hospitality for Game Changing Guest Experience

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The guest experience is what separates all venues in hospitality. It seems simple, yet it is the most commonly misunderstood element. The guest experience goes far beyond just food or beverage. In this workshop Michael Tipps will teach you how to become fully aware of the guest experience, and most importantly you will learn how to bend peoples perspectives on their own experience. Through the more comprehensive understanding of service and hospitality, Michael will show you how the subconscious informs the guest exactly what to think and FEEL about your venue. By the end of the this workshop you will know how to be a wizard behind the curtain.”

avatar for Michael Tipps

Michael Tipps

Co-Founder, Invictus Hospitality
Michael Tipps has over 26 years of experience working, managing, and consulting in all facets of the hospitality world (throughout all positions, and including hotels, restaurants, bars, and nightclubs). Michael Tipps’s Career started in Hospitality in South Florida where he worked... Read More →

Monday March 27, 2023 9:00am - 12:00pm PDT