Bar & Restaurant Expo 2023

The guest experience is what separates all venues in hospitality. It seems simple, yet it is the most commonly misunderstood element. The guest experience goes far beyond just food or beverage. In this workshop Michael Tipps will teach you how to become fully aware of the guest experience, and most importantly you will learn how to bend peoples perspectives on their own experience. Through the more comprehensive understanding of service and hospitality, Michael will show you how the subconscious informs the guest exactly what to think and FEEL about your venue. By the end of the this workshop you will know how to be a wizard behind the curtain.”