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Tuesday, March 28 • 10:00am - 10:45am
RAISE THE BAR: Delivering The Perfect Guest Experience and How to Maintain It

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This must-attend seminar from top experts in the hospitality industry will take a deep dive into how to assess your establishment's guest experience. These experts will walk you through how to take a broad, top-down view of key parts of a bar program to ensure the experience exceeds expectations. While executing a quality cocktail is important, it is only one part of the successful equation. Proper training, attentiveness, cleanliness, and timing all play crucial roles in ensuring a top-notch experience for your guests. Build an environment your staff can thrive in, and it will translate into an elevated guest experience.
This session will also cover which trends to embrace and which to let go as well as unique ways to make your establishment stand out through details like glassware, garnishes, entertainment, music selection, and more.

avatar for Mia Mastroianni

Mia Mastroianni

Celebrity Mixologist, Consultant as seen on Bar Rescue USA
With over 15 years of experience in the service industry from Boston to Miami, Mia Mastroianni became one of the founding bartenders of Soho House West Hollywood –the private members-only club where she remained a well-respected and often requested mixologist for the who's who of... Read More →
avatar for Phil Wills

Phil Wills

Co-Founder, Spirits in Motion
Phil Wills has been in the bar/restaurant business for over 20 years. He is the current owner/partner of The Spirits in Motion, a nationally recognized bar and beverage consultancy. He has worked in all types of locations from your corporate restaurants, small local bars, major night... Read More →
avatar for Art Sutley

Art Sutley

Director of Strategic Accounts, Savage & Cooke Distillary
Art Sutley, Nightlife & Hospitality Expert, has been in the restaurant/bar space for over 19 years. He was one of the industry experts behind Bar Business Magazine for 13 of them. As an educator in the industry, he speaks at many of the top restaurant and cocktail tradeshows globally... Read More →

Tuesday March 28, 2023 10:00am - 10:45am PDT